Privacy matters.
Shingle Inn recognizes the importance of our customers’ privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online, through the mail, our retail stores and with Shingle Inn’s wholesale account holders.Shingle Inn Privacy Policy
Shingle Inn, and its parent, subsidiaries and affiliates (collectively, “Shingle Inn”), believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information and to comply with the Australian Privacy Principles (“APPs”). By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms. If you have any questions or concerns about the privacy or security of your information, you may contact us.Non-Personal Information that We Collect
We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet. We use your IP address to help diagnose problems with our server and to administer our Site. We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you. Shingle Inn, its advertisers and ad servers may also use cookies and other tracking technologies to determine on an anonymous basis which advertisements and promotions our Site users have seen and how users responded to them.Personal Information that We Collect
We may collect your personally identifiable information, such as your name, address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through order forms on our Site and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).
If you make an application to become a franchisee or an employee we also may collect some sensitive information from you for the purposes of assessing your suitability including medical, education, financial and employment information.
If you respond voluntarily to a competition, survey or other interactive communications, we collect the responses and use the information to improve the quality and range of our own and/or our supplier’s products and services, or for the purposes of meeting any Notebook or Loyalty membership terms and/or competition terms you have first agreed to.
Information from Other Sources
Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Uses of your Information
- Information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.
- If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Shingle Inn that you may find of interest, and of other events taking place in our stores near you.
- We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below.
- You may opt-out of receiving future mailings or emails from us, see the “How to remove your name from our mailing, sharing or email list” section below.
Disclosures of Your Information
We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:
- Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
- Affiliates and Partners: Sometimes we may send offers to selected groups of Shingle Inn customers.
- For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Shingle Inn, our customers, our employees or others.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Shingle Inn or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.
- International and Third Party Disclosure of your Information: Some of our related entities and/or third party service providers are located in countries outside of Australia (including but not limited to United States of America, England, New Zealand, India, China and Philippines). Our contracts with these parties generally include an obligation for them to comply with Australian privacy law and this policy. We will take all reasonable steps necessary to ensure transferred information is kept secure as required by applicable data privacy laws. However, you acknowledge that, by agreeing to the disclosure of your Information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your Information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis, you consent to such transfer, processing, storage and/or disclosure.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.
To Access, Correct, Update and/or Delete Personal Information that has been Collected.
You may request access to your personal information we have by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer to update or delete it.
Sensitive Information
With the exception of when you apply for a job or franchise with us, we will not collect, use or disclose sensitive information (such as health information or information about racial or ethnic origins or political or religious beliefs).
When you apply for a job with us through any electronic or internet application, we generally collect the following details from you: full name, date of birth, whether you are legally allowed to work in Australia, whether you are an Australia citizen, home address, contact telephone numbers, email address, employment records, your gender, contact details of next of kin and any factors that may impact your ability to undertake the relevant role. We may also require and collect a copy of your passport, drivers license and/or an equivalent identification card to confirm your identity and/or suitability for any role that may require parties to drive and/or travel overseas.
When you apply for a franchise with us, we will generally collect the following details from you: full name, address, marital status, language skills, health, criminal history, education, work experience, business experience, employment, financial position and credit check information. We may also require and collect a copy of your passport, drivers license and/or an equivalent identification card to confirm your identity.
Storage and Protection of Information
Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.
How to Remove your Name from our Mailing, Sharing or Email List
Our Site provides you the choice to receive communications from us at the point where we request information about you. The following are the options for removing your information from our database to not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.- You may send an email to info@shingleinn.com
- You may send mail to the following address: PO Box 7067, East Brisbane QLD 4169
- You may call the following telephone number: 07 3399 3000
How to Correct your Name from Our Mailing, Sharing or Email List
This Site gives you the following options for changing and modifying information previously provided.
- You may send an email to info@shingleinn.com
- Send mail to the following postal address: PO Box 7067, East Brisbane QLD 4169
- Call the following telephone number: 07 3399 3000
Protection of Personal Information
We want you to feel confident about using Shingle Inn or making purchases from Shingle Inn, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
Children’s Privacy
If you are under 18, you may use our website only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of the Shingle Inn Web site links you to other Web sites, those Web sites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.
Changes to this Privacy Policy
Shingle Inn may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.
How to Contact Us
If you have any queries or wish to make a complaint about a breach of this policy or the privacy principles of the Privacy Act 1988 (Cth), you may contact us in any of the following ways:
- You may send an email to info@shingleinn.com
- Send mail to the following postal address: PO Box 7067, East Brisbane QLD 4169
- Call the following telephone number: 07 3891 9888
The Shingle Inn Privacy Offer will endeavour to respond within 30 days to your query or complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the relevant determination.
EFFECTIVE DATE: 9 November 2020
How to Correct your Name from Our Mailing, Sharing or Email List
This Site gives you the following options for changing and modifying information previously provided.
- You may send an email to info@shingleinn.com
- Send mail to the following postal address: PO Box 7067, East Brisbane QLD 4169
- Call the following telephone number: 07 3891 9888
Protection of Personal Information
We want you to feel confident about using Shingle Inn or making purchases from Shingle Inn, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
Children’s Privacy
If you are under 18, you may use our website only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of the Shingle Inn Web site links you to other Web sites, those Web sites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.
Changes to this Privacy Policy
Shingle Inn may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.
How to Contact Us
If you have any queries or wish to make a complaint about a breach of this policy or the privacy principles of the Privacy Act 1988 (Cth), you may contact us in any of the following ways:
- You may send an email to info@shingleinn.com
- Send mail to the following postal address: PO Box 7067, East Brisbane QLD 4169
- Call the following telephone number: 07 3891 9888
The Shingle Inn Privacy Offer will endeavour to respond within 30 days to your query or complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the relevant determination.
EFFECTIVE DATE: 2 November 2015