Cancellations received within 48 hours of the shipping date are able to be refunded via PayPal.
Unfortunately we are unable to cancel orders that are already prepared for delivery to individuals or stores (in the case of Click & Collect) orders.
Feel free to email us on [email protected] to discuss any issues.
We do not take responsibility for products damaged in transit when sent via Australia Post or another delivery service. We will, however, take responsibility for products delivered by our own drivers (in Qld) to stores (for Click & Collect) or to specific addresses.
We will openly listen to all feedback provided in a timely manner. If your products arrive damaged, please take a photo of the product and the packaging and email the details to [email protected] within 24 hours of receiving your product. Our aim is for you to have a positive experience.
Late Deliveries or Collection
Refunds are not available on the purchase of product/s if they are delivered later than expected. Similarly, should you forget to collect your products on the date indicated and do not collect them, or send someone else to do so, by 12 noon of the following day, we reserve the right to dispose of the product and will not provide a refund.
Refunds (if applicable)
Refunds are only provided where it is evident that the product was in some way faulty prior to leaving the Shingle Inn Bakery.
We do not provide refunds for products damaged or inedible as a result of someone being unable to take receipt of products at the point of delivery or where products are not collected on time (as per above).
To request a refund, simply email [email protected] with details of your experience and product as well as photographs of the product and packaging (as per Damaged Products section) within 24 hours of receiving your product/s.
Refunds will be arranged via PayPal.